These website terms provide general information. The final service scope, price, payment, transit and liability terms are governed by the written quotation or service agreement accepted for a specific move.
Website information
Service descriptions are general and do not guarantee availability for every location, route, item or date.
Quotations
A quotation may depend on the information supplied by the customer. Material differences in inventory, access, distance, handling or optional services may require revision.
Customer responsibilities
- Provide accurate inventory and access information
- Identify fragile, valuable, hazardous or restricted items
- Keep documents, cash, jewellery and personal valuables separately
- Ensure required building permissions and access
- Review service inclusions and payment terms
Restricted items
Hazardous, illegal, perishable or otherwise restricted items may not be accepted. The customer should request a written list before packing.
Transit, delivery and liability
Transit windows and liability terms must be stated in the written quotation. Insurance, if offered, is subject to its own policy terms and exclusions.
Cancellation and rescheduling
Applicable cancellation, advance payment and rescheduling terms should be confirmed in writing before booking.